Privacy Policy

THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION COLLECTED BY SERUM HEALTH (HEREIN AFTER CALLED AS “SERUM HEALTH”, “WE” or “OUR”).

“PERSONAL INFORMATION” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY OR CONTACT A SINGLE PERSON OR TO INDENTIFY AN INDIVIDUAL IN CONTEXT.  IF WE CAN LINK PARTICULAR INFORMAITON (DIRECTLY OR INDIRECTLY) TO AN INDIVIDUAL, WE WILL CONSIDER THIS INFORMATION PERSONAL INFORMATION, AND WE WILL PROTECT IT.

Serum Health respects your privacy and the privacy of your loved ones and is committed to protect the personal information that you and they share with us, your family, and your care providers. We believe that transparency about the use of your Personal Information is important. In this Privacy Policy, we provide you detailed information about our collection, use, maintenance, and disclosure of your Personal Information.  The Policy explains what kinds of information we collect, when and how we might use that information, how we protect the information, and your rights regarding your Personal Information.  

Please read the following carefully to understand our views and practices regarding your Personal Information and how we treat it. For the purposes of Applicable Data Protection Laws, including the European Economic Area data protection law (the “Data Protection Law”), the data controller is Serum Health.

BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH OUR FORMS, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY.  IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS THE PORTAL AND DO NOT SUBMIT ANY INFORMATION TO US.

From time to time, we may update this Privacy Policy. The most recent version of this Privacy Policy is reflected by the date located at the bottom of this privacy policy. If we modify the Privacy Policy, we will post a link to the modified terms.  Your continued use of our website affirms your agreement to such changes.

WHAT INFORMATION DOES SERUM HEALTH COLLECT AND WHY?

Personal Information– When you contact us through our forms, email, or phone, you may be asked to provide Personal Information about yourself.  The Personal Information we collect from you includes:

  1. Your name and contact information including postal address, telephone and email address. We may also collect contact details relating to your employees, agents or representatives and you should ensure that the relevant individual agrees to the processing of his/her personal information as described in this Privacy Policy;

Our collection of your Personal Information assists us in providing access to our services.  We store this and use identifiable data for the following purposes:

  1. to provide you with products and services;
  2. to perform or enforce any contract that we have with you;
  3. to understand your needs and provide you with a better service or generally improve our services and products;
  4. to send promotional and marketing materials about us, our services or special offers. We may contact you for these purposes by telephone, SMS, post, e-mail, fax or automated message. You are free to request that we cease to process your Personal Information for direct marketing purposes although we may still need to hold and process your Personal Information for other purposes referred to in this Privacy Policy;
  5. to contact you for market research purposes. We may contact you by email, phone, fax or mail;
  6. to customize our Portal in line with your particular interests or preferences;
  7. for our internal business record keeping, tax, accounting and audit purposes;
  8. to collect moneys owed to us;
  9. in connection with legal and regulatory requirements that we need to comply with; and 
  10. other lawful purposes as may be notified to you from time to time.

Support Information– If you contact Serum health for support or to lodge a complaint, submit a question, take part in a customer survey or where you express an interest in receiving marketing material or request further information, Serum Health may collect technical or other data from you.  Such information will be used for the purposes of troubleshooting, customer support, and related services in accordance with this Privacy Policy.  Calls with Serum Health may be recorded or monitored for training, quality assurance, customer service, and reference purposes. 

Device and ISP Data- We use common information-gathering tools, such as log files, cookies and similar technologies to automatically collect information, which may contain Personal Information, from your computer or mobile device as you navigate our websites or interact with e-mails we have sent you. As is true of most websites, we gather certain information automatically via log files.  This collected information may include your Internet Protocol (IP) address (or proxy server), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage.  This information is used to analyze overall trends, to help us provide and improve our websites and to guarantee their security and continued proper functioning. We also collect IP addresses from users when they log into the services as part of the Serum Health’s security features.

Failure to Provide Data- Providing your Personal Information is not statutorily or contractually mandated.  You may choose not to provide us with the requested Personal Information, but failure to do so may inhibit our ability to do business with or provide services to you. Should you provide us with Personal Information it will only be used in accordance with this Privacy Policy and such other terms and conditions referred to above.

Sensitive Data- In the EU, certain Personal Information is known as sensitive data. Sensitive data is defined as data related to:

  1. racial or ethnic origin
  2. political opinions
  3. religious beliefs or other beliefs of a similar nature
  4. trade union membership (within the meaning of the M1Trade Union and Labour Relations (Consolidation) Act 1992)
  5. physical or mental health or condition
  6. sexual life
  7. the commission or alleged commission of any offence, or 
  8. any proceedings for any offence committed or alleged to have been committed, the disposal of such proceedings or the sentence of any court in such proceedings.

If we collect sensitive data, we will process it in accordance with applicable law. By consenting to our Privacy Policy, you expressly consent to us processing sensitive data about you. References in this policy to Personal Information includes sensitive data.

WILL SERUM HEALTH SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

Yes, with third parties that help us provide service.  Serum Health has a limited number of service providers and other third parties (“Business Partners”) that help us run various aspects of our business.  These Business Partners are contractually bound to protect your Personal Information and to use it only for the limited purpose(s) for which it is shared.  Such third party uses may include, but are not limited to, data hosting, call center operations, your doctors, nurses and concierge services, e-mail management services analytics or other services in relation to our Portal or services.

Yes, with third parties and the government when legal or enforcement issues arise.We may share your Personal Information, if reasonable and necessary, to (i) comply with legal processes or enforceable government requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference with the rights or property of Serum Health or any third party, including other customers.  

If we share your Personal Information with a third party other than as provided above, you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.

Serum Health and the Portal are provided to you via VitalTech; however, your healthcare providers also have access to your Personal Information and other information entered and stored in the Portal.  Similarly, entities/institutions conducting research studies, as described above, may also pay a fee to use the Portal, which may include access to your Personal Information and other information entered and stored in the Portal.

In addition, we may, from time to time, rent or sell aggregated data and/or other information that does notcontain any personal identifiers (i.e., if the information has been anonymized by stripping out identifiers such as name, address, phone number, etc.).  The purpose of this type of disclosure is to provide healthcare professionals, research institutions, and other interested parties (e.g., pharmaceutical and/or device manufacturers) real-world information about the type, severity, and frequency of symptoms associated with specific treatments, beyond what is collected in pre-market clinical trials.   

HOW DOES SERUM HEALTH PROTECT MY PERSONAL INFORMATION?

We are committed to ensuring that any Personal Information we hold about you is properly safeguarded. In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to maintain the security and integrity of your Personal Information, to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. 

However, Internet data transmissions, whether wired or wireless, cannotbe guaranteed to be 100% secure.  As a result, we cannot ensure the security of information you transmit to us. By using the Portal, you are assuming this risk.

SAFEGUARDS

The information collected by Serum Health and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If Serum Health learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the e-mail address that you have provided to us or by an in-Portal notification. Depending on where you live, you may have a legal right to receive such notices in writing.

You are solely responsible for protecting information entered or generated via the Portal that is stored on your device and/or removable device storage.  Serum Health has no access to or control over your device’s security settings, and it is up to you to implement any device-level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.).  We recommend that you take any and all appropriate steps to secure any device that you use to access our Portal.

NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY INFORMATION YOU TRANSMIT TO US AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.

HOW CAN YOU PROTECT YOUR PERSONAL INFORMATION?

In addition to securing your device, as discussed above, we will NEVER send you an e-mail requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any e-mail requesting such information. If you receive such an e-mail purportedly from Serum Health, DO NOT RESPOND to the e-mail and DO NOT click on any links and/or open any attachments in the e-mail, and notify Serum Health support at info@serumhealth.net. 

You are responsible for taking reasonable precautions to protect your user ID, password, and other user account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You should immediately notify Serum Health at info@serumhealth.netif you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other user account information, or any other security concern. 

EU DATA SUBJECT RIGHTS

If you are an EU data subject, you have the right under certain circumstances:

  • to receive communications related to the processing of your Personal Information that are concise, transparent, intelligible and easily accessible;
  • to be provided with a copy of your Personal Information held by us;
  • to request the rectification or erasure of your Personal Information held by us without undue delay;
  • to request that we restrict the processing of your Personal Information (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your Personal Information, including the right to object to marketing;
  • to request that your Personal Information be moved to a third party;
  • to receive your Personal Information in a structured, commonly used and machine-readable format;
  • to lodge a complaint with a supervisory authority.

Where processing of your Personal Information by us is based on consent, you have the right to withdraw that consent without detriment at any time by going by contacting us at info@serumhealth.net. 

HOW CAN I UPDATE, CORRECT OR DELETE MY PERSONAL INFORMATION?

You can change your e-mail address and other contact information by editing your profile in the Portal. If you remove data from your account, it will no longer appear to you in the Portal. Backups of that data will remain associated with your account and in our archive servers. You can deactivate your account by writing to info@serumhealth.net . 

PROVIDING US WITH PERSONAL INFORMATION OF THIRD PARTIES

If you provide us with the Personal Information of another person such as your parent or your child, or direct us to share that person’s information with another person such as your sibling, you represent and warrant to Serum health that you either (1) have full legal authority to provide such information or instructions (e.g., through power of attorney or guardianship of an elderly parent, or parental authority over a minor child), or (2) have obtained such person’s express and informed authorization to provide such information or instructions. 

When obtaining any such authorization, you must first provide him or her with a copy of this Privacy Policy and explain how his or her Personal Information will be used pursuant to this Privacy Policy.  By providing such person’s information or instructions to Serum health on our Portal, you represent and warrant that you have complied with your obligations under this Privacy Policy.

THIRD-PARTY SITES

The Portal contains links to other third-party websites. Serum health has no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites. Some of these third-party sites may be co-branded with a Serum Health even though they are not operated or maintained by Serum Health. Although we choose our business partners carefully, Serum Health is not responsible for the privacy practices of web sites or apps operated by third parties that are included in our Portal. Once you have left our Portal, you should check the applicable privacy policy of the third party to determine how they will handle any information they collect from you.

INFORMATION STORAGE AND RETENTION

Your personal information is never shared outside Serum Health without your permission, except under conditions explained in this Privacy Policy. Inside Serum Health, data is stored in controlled U.S. servers with limited access.

We store your Personal Information for as long as you maintain a Serum Health user account and up to five (5) years after the account is closed. At the end of this five-year retention period, we will remove your Personal Information from our databases and will request that our Business Partners remove your Personal Information from their databases. However, once we disclose your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Information other than as described should be directed to info@serumhealth.net.  We retain anonymized data indefinitely.   

This Privacy Policy was last updated on April 10, 2019.

If you have any questions about these terms, please contact us.